dodi Terms of Use

We at dodi set out the terms under which you access and use our platform. These terms apply to all account holders, whether you're placing Liga 1 wagers, joining live blackjack tables, or funding your account via DANA, e-wallet, mobile banking, or bank transfer. By creating an account on dodi, you agree to these terms and our policies on deposits, withdrawals, account verification, and dispute resolution.

Our dodi platform operates under jurisdiction-restricted access. We provide services only where applicable local law permits. You are responsible for verifying that access and use of dodi comply with the laws of your own jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited.

This page outlines account-opening conditions, how we handle deposits and withdrawals, bonus terms, your obligations as a dodi user, and how we resolve disputes. If you have questions about these terms, our support team is available to help you understand your rights and responsibilities on our platform.

Account Access and Eligibility on dodi

Creating Your dodi Account

When you open an account on dodi, you provide your legal name, date of birth, email address, and residential address. We use this information to verify your identity and ensure compliance with legal and regulatory requirements. You must be of legal age in your jurisdiction to use dodi; we do not permit underage accounts.

You are responsible for keeping your login credentials (email and password) secure. Do not share your password with anyone. If you suspect unauthorized access to your dodi account, contact our support team immediately. We can reset your password, review your account activity, and investigate any suspicious transactions.

Know Your Customer (KYC) Verification

Before your first withdrawal from dodi, we require Know Your Customer verification. You must provide a government-issued ID (passport, national ID card, or driver's license) and proof of residential address (utility bill, bank statement, or government letter dated within three months). Our verification team reviews these documents manually to confirm clarity and authenticity.

Verification on dodi typically completes within one business day. During peak periods (Liga 1 finals, Piala AFF tournaments, or major holidays like Idul Fitri and Idul Adha), review times may extend due to higher submission volume. We use verified information to prevent fraud, comply with anti-money-laundering regulations, and protect both you and our platform.

Once verified, you can withdraw funds without re-submitting documents (unless your address changes). Your verified status may expire after a set period; we notify you if re-verification is required. Your KYC information is stored securely and accessed only by authorized personnel handling verification and compliance reviews.

Account Termination and Suspension

We reserve the right to suspend or terminate your dodi account if you violate these terms, engage in fraudulent activity, or breach our policies. Suspension means you cannot access your account or place wagers; termination means your account is permanently closed. If we suspend or terminate your account, we notify you of the reason and any next steps available to you.

If your account is suspended due to compliance concerns, we may freeze your balance pending investigation. Once investigation concludes, we either restore your account or permanently close it. If we close your account and issue a withdrawal, you receive funds via your original payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or another accepted method).

Deposits, Withdrawals, and Bonus Policy on dodi

Funding Your dodi Account

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are credited to your dodi balance instantly in most cases. We do not charge deposit fees; any fees imposed are by your payment partner, not by us.

Your dodi balance covers all offerings on our platform: Liga 1 and Piala AFF wagers, live blackjack, roulette, slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and Dragon Tiger Live. You do not need separate wallets or sub-accounts; one balance funds everything.

Withdrawal Requests and Processing

You can request a withdrawal at any time after completing KYC verification. We accept withdrawals to the same payment method you used for your deposit (e.g., if you deposited via mobile banking, you withdraw to local payment). Our compliance team reviews each withdrawal request to verify your account details and check for suspicious activity. We do not guarantee specific processing windows, as final transfers depend on your bank and payment partner.

Withdrawals are typically processed during standard banking hours. During holidays (Imlek, Idul Fitri, Idul Adha) or high-volume periods, processing may take longer. You can track your withdrawal status in your account under "Transaction History."

Bonus Terms

We may offer welcome bonuses or promotional credits to new dodi account holders. Any bonus offer includes specific terms: eligibility criteria, minimum deposit requirements, playthrough conditions (how many times you must wager the bonus before withdrawal), and expiration dates. Bonuses are credited to your account separately from your deposit and may be subject to different rules than regular funds.

Bonuses on dodi cannot be withdrawn directly; they must be wagered according to the promotion's terms. Winnings from bonus-funded wagers are credited to your account as regular funds and can be withdrawn (after KYC verification and compliance review).

We reserve the right to modify or cancel bonus offers at any time. If you have a bonus pending and we change the promotion terms, we notify you and allow reasonable time to claim or forfeit the bonus under the original terms.

Dispute Resolution and Complaints

If you believe a dodi transaction was incorrect—e.g., a wager that did not settle properly, a deposit that did not arrive, or a technical error during live play—contact our support team immediately. We log all complaints and investigate them within a reasonable timeframe. If we determine our system was at fault, we issue account credits or reversals as appropriate.

For disputes involving significant amounts or those that cannot be resolved through our support process, we engage a neutral third party to review the evidence and provide a recommendation. You retain the right to pursue legal action if you are dissatisfied with our resolution, though arbitration or mediation may be required depending on your jurisdiction and the terms of your deposit agreement.

We maintain transaction records for all dodi accounts. You can request a full history of your wagers, deposits, withdrawals, and account adjustments at any time. This transparency allows you to verify that our system settled correctly and that your balance reflects your actual activity.

Jurisdiction and Regulatory Notice

Our dodi platform services are available only where local law permits. We do not knowingly offer services in jurisdictions where online gaming or sports wagering is prohibited. You are responsible for determining whether accessing and using dodi is legal in your jurisdiction before creating an account or making deposits.

If you access dodi from a jurisdiction where we are not authorized to operate, you do so at your own risk. We may suspend or terminate your account if we discover you are accessing our platform from a prohibited jurisdiction. Any funds in your account would be returned via your original payment method.

These terms are governed by applicable law in our operating jurisdiction and any relevant international gaming regulations. If a court or regulator determines that any provision of these terms is unenforceable, the remaining terms continue in effect. We do not waive our right to enforce any term simply by not enforcing it on one occasion.